Client Service Representative
Kelly began her insurance career at State Farm in 2010 working in Property and Casualty. In 2015, she took a position at BB&T Insurance Services in their Employee Benefits division. She obtained her Group Benefits Disability Specialist GBDS and Certified Self-Funded Specialist CSFS designations. Kelly joined Warner Benefits in 2018 after relocating to suburban Philadelphia.
She is hard-working, enjoys a cheery disposition and is both professional and attentive. Her duties include assisting clients in the resolution of insurance coverage discrepancies. She also manages claims experience reporting for larger employers and works to develop analytical reporting to assist with forecasting of future costs. Kelly interacts with health care providers and insurance companies on a daily basis to resolve all kinds of issues including coverage and claim payment questions, plus data gathering.